Questions & Answers

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    info@google.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    ABOUT HEADPHONES

    Can I use wireless headphones with my desk phone?

    Most wireless headphones are designed for mobile devices and computers. Compatibility with desk phones depends on whether your phone supports Bluetooth connectivity. Please check your desk phone's specifications or contact the manufacturer to confirm Bluetooth capability.

    Can I use wired headphones with my desk phone?

    Yes, if your desk phone has a standard 3.5mm audio jack or USB-C port (with compatible adapters), most wired headphones will work. Ensure your headset includes an in-line microphone for call functionality.

    How do I know which headphones to buy for my phone?

    Check your phone’s supported connection types (e.g., 3.5mm jack, USB-C, Bluetooth) and whether it requires specific certifications (e.g., UC-certified for business phones). For optimal call quality, choose headsets designed for voice communication.

    ABOUT SHIPPING

    Which countries do you ship to?

    We currently ship to [ the US, Canada, UK, EU countries, Australia, and Japan]. For a full list of supported destinations, visit our [Shipping Policy] page.

    How can I check my estimated delivery date?

    After your order ships, you’ll receive a tracking number via email. Use this number on our [Order Tracking] or the carrier’s website for real-time delivery estimates.

    How do I change my address before/after my order ships?
    • Before shipment: Contact support immediately at [support@voistek.com.]. Changes are possible if the order hasn’t been processed.
    •  After shipment: Address changes cannot be guaranteed once shipped. Contact us urgently, and we’ll attempt to redirect the package (fees may apply).

    ABOUT PAYMENT METHODS

    What payment methods do you accept?

    We accept PayPal, and bank transfers. All transactions are securely encrypted.

    Do you offer local pickup?

    We are very sorry, but our store is not currently available for offline pickup, please sign up for our membership to get the latest news!

    Do you provide quotes for bulk orders?

    Absolutely. Contact our sales team at [support@voistek.com] with product IDs, quantities, and delivery details for a customized bulk quote.

    Do you offer discounts for bulk purchases?


    Yes, volume discounts are available for bulk orders. Discount levels vary by quantity, please specify your requirements when requesting a quote.
    Also, bulk purchase discounts for retail can be viewed on the item detail page

    ABOUT RETURNS & REFUNDS

    How do I know if my headphones are eligible for return?

    Items must be unused, in original packaging, and returned within 30 days of delivery. Defective products are covered under our [Return Policy].

    What is the return process?
    1. Contact support at [support@voistek.coml] to request a Return Authorization (RA) number.
    2. Securely package the item with the RA number visible.
    3.  Ship to our returns center. Refunds are processed within 7 business days after inspection.
    Can I return an item if I change my mind?

    Yes, unused items in original packaging may be returned within 30 days for a refund (minus shipping costs).

    How is the return window calculated?

    The 30-day period starts from your delivery confirmation date.

    Who pays for return shipping?

    Customers cover return shipping for change-of-mind returns. We cover costs for defective/wrong items (verified by our team).

    ABOUT PERSONAL DATA & PRIVACY

    How can I revoke my personal data permissions?

    To withdraw consent for data processing, email [ support@voistek.com] with your request. We’ll anonymize your data per our [Privacy Policy], excluding records required by law.

    How do I delete my account?

    Log in to your account, navigate to Settings > Account Deletion, and follow the prompts. Alternatively, contact us at [ support@voistek.com]—note this erases all order history and personal data permanently.